This policy explains how booking cancellations and refunds work.
1. Cancellation before vehicle placement
Bookings cancelled before the vehicle is placed for loading are refunded in full, less any charges already incurred.
2. Cancellation after vehicle placement
If a booking is cancelled after the vehicle has reached the loading point, vehicle placement and detention charges will apply.
3. Failed pickup
If goods are not ready or documents are incomplete at the time of pickup, waiting or re-placement charges may apply.
4. Refunds
Approved refunds are processed within 7 to 10 working days to the original payment method or by bank transfer.
5. Contact
For cancellations or refunds, write to info@mahaveeralogistics.com or call +91 99588 62347 with your booking or lorry receipt number.